Addressing your valuable feedback

At RHB, we take all feedback from our customers seriously and value your time in sharing your important feedback with us.

Acknowledging Your Feedback

We strive to respond to you as soon as we can. Upon receipt of your feedback, we will send an email acknowledgement to you within 2 business days.

For complaints on financial advisory services, please be assured that an independent unit within the Bank – the Customer Experience team - will handle your case in an objective and fair manner. The Customer Experience team can be contacted here. 

Providing Timely Updates

We will keep you informed of the Bank's final response within 20 business days from the receipt of your feedback. The Bank's final investigation outcome, including any actions that will be taken, will be provided in a written response to you.

In the event more information related to your feedback is required, or more time is needed for our investigation, we will inform you and provide a progress update. We seek your kind understanding and patience in such instances.

Resolving Your Concerns

In all complaint cases, we will do our best to address your concerns and feedback.

However, if our best efforts do not satisfactorily meet your expectations, you may seek assistance from the Financial Industry Disputes Resolution Centre ("FIDReC"), which is an independent entity that assists in the resolution of disputes between consumers and financial institutions.

36 Robinson Road, #15-01 City House,
Singapore 068877
Telephone no: 6327 8878
Email: info@fidrec.com.sg
More information is available on www.fidrec.com.sg